General Questions:
What makes My Precious Gem different from other more well known mommy and me boutiques?
We're REALLY passionate about creating a personalized, one of a kind experience. We know no two mom's or their littles are alike. We're all different, and we believe that's really special. We take the beauty of individuality and use our boutiques items as a representation of who one person is alone. We love monograms, names placed on items, personality driven, custom products that we believe our customers will say "yes, this is so (insert name here), I have to get it". When we receive an email like that, we smile because we know we're doing our job right. We're proud to say that we accept custom ideas at anytime. If there's a product you have in mind for you, or your little(s), or both, send us an email at: shop [!at] mypreciousgemboutique.com with exact details on your idea and we'll get right to work. We love creativity!
How is quality and sizing of your products?
We LOVE soft materials. Breathable lightweight fabrics are another YES for us. We truly believe quality and comfort CAN be affordable. If we wouldn't personally wear it, or have our little babes wear it, we won't sell it. We try to aim for soft 100% cotton materials as they work best with all skin types, especially sensitive skin (what I, Jessica, my daughter Gracie, and so many other people suffer with). In most of our clothing, the sizing is a unisex fit. Especially for babies, toddlers, and kids. Look for a size chart in the pictures. If a size chart isn't provided, check the item description for more details. If for whatever reason, that isn't listed either, please contact us directly and we'll be in touch as soon as possible.
What is your processing time?
Because all of our items are custom and made from home, we do have a 1-2 week processing time. We do our very best to get packages out before that, but sometimes it doesn't always happen unfortunately. We say 2 weeks just to be totally safe! :)
Do you accept returns or exchanges?
At this time we do not offer returns or exchanges. Being a small, family owned business from home it would be hectic taking in any returns / exchanges plus new items that need to be sent out on time. Once we expand a bit more and can hire a few people to work for us, we'll absolutely add that option. However, if there is any issues with your purchase for any reason, please contact us right away and we will do everything we can to make it right.
What can I expect to find at My Precious Gem Boutique?
What you can expect to find from us is lots of mommy and me items. Clothing for women (expecting 🤰 or not), babies, toddler's, and the bigger littles in your life. Monogrammed jewelry. Home decor like throw pillows with cute sayings, baby blankets with custom names, and #momlife coffee mugs. Every item handmade with love. There's a little something for everyone! :)
How did you come up with the name for your boutique?
The boutique name was inspired by our daughter Gracie. Everything we do in life. Every goal, every reason for anything is because of this beautiful, super sassy, but also very sweet little girl, and now our precious baby boy on the way. We used her first, middle, and last initial, and just like that, My Precious Gem Boutique was born ❤️
We're REALLY passionate about creating a personalized, one of a kind experience. We know no two mom's or their littles are alike. We're all different, and we believe that's really special. We take the beauty of individuality and use our boutiques items as a representation of who one person is alone. We love monograms, names placed on items, personality driven, custom products that we believe our customers will say "yes, this is so (insert name here), I have to get it". When we receive an email like that, we smile because we know we're doing our job right. We're proud to say that we accept custom ideas at anytime. If there's a product you have in mind for you, or your little(s), or both, send us an email at: shop [!at] mypreciousgemboutique.com with exact details on your idea and we'll get right to work. We love creativity!
How is quality and sizing of your products?
We LOVE soft materials. Breathable lightweight fabrics are another YES for us. We truly believe quality and comfort CAN be affordable. If we wouldn't personally wear it, or have our little babes wear it, we won't sell it. We try to aim for soft 100% cotton materials as they work best with all skin types, especially sensitive skin (what I, Jessica, my daughter Gracie, and so many other people suffer with). In most of our clothing, the sizing is a unisex fit. Especially for babies, toddlers, and kids. Look for a size chart in the pictures. If a size chart isn't provided, check the item description for more details. If for whatever reason, that isn't listed either, please contact us directly and we'll be in touch as soon as possible.
What is your processing time?
Because all of our items are custom and made from home, we do have a 1-2 week processing time. We do our very best to get packages out before that, but sometimes it doesn't always happen unfortunately. We say 2 weeks just to be totally safe! :)
Do you accept returns or exchanges?
At this time we do not offer returns or exchanges. Being a small, family owned business from home it would be hectic taking in any returns / exchanges plus new items that need to be sent out on time. Once we expand a bit more and can hire a few people to work for us, we'll absolutely add that option. However, if there is any issues with your purchase for any reason, please contact us right away and we will do everything we can to make it right.
What can I expect to find at My Precious Gem Boutique?
What you can expect to find from us is lots of mommy and me items. Clothing for women (expecting 🤰 or not), babies, toddler's, and the bigger littles in your life. Monogrammed jewelry. Home decor like throw pillows with cute sayings, baby blankets with custom names, and #momlife coffee mugs. Every item handmade with love. There's a little something for everyone! :)
How did you come up with the name for your boutique?
The boutique name was inspired by our daughter Gracie. Everything we do in life. Every goal, every reason for anything is because of this beautiful, super sassy, but also very sweet little girl, and now our precious baby boy on the way. We used her first, middle, and last initial, and just like that, My Precious Gem Boutique was born ❤️
promotional discounts:
How do I apply the current promotion to my order?
The process is different for each promotion, depending on the offer. Some promotions require a coupon code, some are applied automatically at checkout, some may require you to select a free gift, etc. Full details and instructions for the current promotion are always outlined at the top of the shopping cart screen.
I recently purchased an item and now it’s on sale. Do you offer price-adjustments?
Each of our promotions are valid for specific time frames only and we are unable to apply promotional prices to orders outside of that time frame.
The process is different for each promotion, depending on the offer. Some promotions require a coupon code, some are applied automatically at checkout, some may require you to select a free gift, etc. Full details and instructions for the current promotion are always outlined at the top of the shopping cart screen.
I recently purchased an item and now it’s on sale. Do you offer price-adjustments?
Each of our promotions are valid for specific time frames only and we are unable to apply promotional prices to orders outside of that time frame.
coupon codes:
Can I use more than one coupon code?
Only one coupon code may be applied per purchase.
Can I apply a coupon code I just received to a previous order?
Coupon codes must be entered during checkout to apply to an order. Likewise, each of our promotional codes are valid for specific time frames only and we are unable to apply them to orders outside of that time frame.
When/Where do I enter the coupon code?
Coupon codes must be entered into the box that appears during the final steps of the checkout process, and must be entered after all items have been added to the cart. We have found that some internet browsers do not display our coupon code box correctly. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.
I entered a coupon code and it didn't apply, why not?
There are several reasons why a coupon code may not apply. Possible reasons are: the code was entered before adding all items to the cart first, it is a one time use code that has already been used, the code has expired, an item being purchased is excluded from coupons, there is a minimum purchase amount required that has not been met, additional codes cannot be applied to promotional items, or the code entered is not valid on purchases shipped outside of the U.S. Please note: unless otherwise stated, shipping discount codes can only be applied to U.S. orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please email us via our contact page for assistance.
How does the Refer a Friend program work? Are there code restrictions?
Refer friends to shop at My Precious Gem through our Refer a Friend program and we’ll give each friend a coupon for 15% off their first purchase. For each friend that places their first order using your referral coupon, we’ll email you a 15% off coupon as a thank you for sharing My Precious Gem Boutique. This offer is valid when referring new customers only and coupon codes must be entered at checkout. For coupon details, please refer to the Terms & Conditions included in the email you received with the coupon. Please allow up to 12 hours for delivery of the coupon.
Only one coupon code may be applied per purchase.
Can I apply a coupon code I just received to a previous order?
Coupon codes must be entered during checkout to apply to an order. Likewise, each of our promotional codes are valid for specific time frames only and we are unable to apply them to orders outside of that time frame.
When/Where do I enter the coupon code?
Coupon codes must be entered into the box that appears during the final steps of the checkout process, and must be entered after all items have been added to the cart. We have found that some internet browsers do not display our coupon code box correctly. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.
I entered a coupon code and it didn't apply, why not?
There are several reasons why a coupon code may not apply. Possible reasons are: the code was entered before adding all items to the cart first, it is a one time use code that has already been used, the code has expired, an item being purchased is excluded from coupons, there is a minimum purchase amount required that has not been met, additional codes cannot be applied to promotional items, or the code entered is not valid on purchases shipped outside of the U.S. Please note: unless otherwise stated, shipping discount codes can only be applied to U.S. orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please email us via our contact page for assistance.
How does the Refer a Friend program work? Are there code restrictions?
Refer friends to shop at My Precious Gem through our Refer a Friend program and we’ll give each friend a coupon for 15% off their first purchase. For each friend that places their first order using your referral coupon, we’ll email you a 15% off coupon as a thank you for sharing My Precious Gem Boutique. This offer is valid when referring new customers only and coupon codes must be entered at checkout. For coupon details, please refer to the Terms & Conditions included in the email you received with the coupon. Please allow up to 12 hours for delivery of the coupon.
shipping:
Can I send part of my order to a different address?
We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.
When can I expect my in stock items to ship?
Because we are still such a small business, our processing time is 1-2 weeks. We try our very best to send all orders out sooner, but sometimes life happens. We appreciate your patience and understanding, and promise that once your shipment has arrived, you will love your items guaranteed.
We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you desire your items to ship to various locations.
When can I expect my in stock items to ship?
Because we are still such a small business, our processing time is 1-2 weeks. We try our very best to send all orders out sooner, but sometimes life happens. We appreciate your patience and understanding, and promise that once your shipment has arrived, you will love your items guaranteed.
gift cards:
Can I have a gift card shipped rather than emailed?
All gift cards are automatically sent electronically. Please note: To assure that your gift card is processed correctly, we recommend that you log into your account (or register for an account if you do not already have one) before purchasing one, and that you order the gift card as a single item in a separate purchase from any other items you wish to purchase.
Can I have a gift card emailed directly to myself instead of to the recipient?
You sure can! Gift cards are delivered to the email address placed in the “delivery email” field on the order form. So, if you'd like to have it emailed to yourself, simply enter your own email address in the “delivery email” field. You can then either forward the email to the recipient or download and print out the gift card to deliver it personally.
I ordered a gift card, why haven’t I received it by email yet?
Promotional emails can sometimes be automatically filtered to junk/spam folders, so please be sure to check these folders if you have not received it in your inbox. If you are still unable to locate your gift card email within 2 business days from ordering it, please send us an email via our contact page.
How can I check the remaining balance on my gift card?
This information can be found on our website. Once logged into your account, please visit our gift cards page and select “Check Remaining Balance”. When prompted, enter your gift card number and your remaining balance will be shown. If for any reason your card balance is unable to be located, please send us an email via our contact page and we would be happy to further assist you.
All gift cards are automatically sent electronically. Please note: To assure that your gift card is processed correctly, we recommend that you log into your account (or register for an account if you do not already have one) before purchasing one, and that you order the gift card as a single item in a separate purchase from any other items you wish to purchase.
Can I have a gift card emailed directly to myself instead of to the recipient?
You sure can! Gift cards are delivered to the email address placed in the “delivery email” field on the order form. So, if you'd like to have it emailed to yourself, simply enter your own email address in the “delivery email” field. You can then either forward the email to the recipient or download and print out the gift card to deliver it personally.
I ordered a gift card, why haven’t I received it by email yet?
Promotional emails can sometimes be automatically filtered to junk/spam folders, so please be sure to check these folders if you have not received it in your inbox. If you are still unable to locate your gift card email within 2 business days from ordering it, please send us an email via our contact page.
How can I check the remaining balance on my gift card?
This information can be found on our website. Once logged into your account, please visit our gift cards page and select “Check Remaining Balance”. When prompted, enter your gift card number and your remaining balance will be shown. If for any reason your card balance is unable to be located, please send us an email via our contact page and we would be happy to further assist you.
pre-ordered and back ordered items:
I purchased a "pre-ordered" item, what does that mean?
You purchased one of our newest items and it is not available to ship quite yet. Please visit our shipping page for information on ship times for these items.
I purchased a "back-ordered" item, what does that mean?
The item you purchased is currently out-of-stock and we are awaiting another shipment. Please visit our shipping page for information on ship times for these items.
You purchased one of our newest items and it is not available to ship quite yet. Please visit our shipping page for information on ship times for these items.
I purchased a "back-ordered" item, what does that mean?
The item you purchased is currently out-of-stock and we are awaiting another shipment. Please visit our shipping page for information on ship times for these items.
payment:
What forms of payment do you accept?
We accept MasterCard, Visa, American Express, and PayPal. Please note that some credit card gift cards are not compatible with our software.
Who pays customs fees for international shipments?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Why isn’t my credit card going through?
Please be sure that both the name and the credit card number is entered exactly as written on the credit card. For easier credit card processing, please first consider registering for an account on our website, being sure to enter your billing address exactly as it appears on your credit card statement. International Customers: When registering for an account, if you are unable to enter the address exactly as your country requires, please send us an email via our contact page with your complete address and we will attempt to format it for you. If the issue continues, please consider using a different form of payment, such as PayPal.
Why is my credit card charged before my items ship?
Our software requires that we charge credit cards at point of sale.
We accept MasterCard, Visa, American Express, and PayPal. Please note that some credit card gift cards are not compatible with our software.
Who pays customs fees for international shipments?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing.
Why isn’t my credit card going through?
Please be sure that both the name and the credit card number is entered exactly as written on the credit card. For easier credit card processing, please first consider registering for an account on our website, being sure to enter your billing address exactly as it appears on your credit card statement. International Customers: When registering for an account, if you are unable to enter the address exactly as your country requires, please send us an email via our contact page with your complete address and we will attempt to format it for you. If the issue continues, please consider using a different form of payment, such as PayPal.
Why is my credit card charged before my items ship?
Our software requires that we charge credit cards at point of sale.
orders:
Wait, I ordered the wrong color/quantity/product!
We are happy to help! Simply send us an email via our contact page, and we will certainly do what we can to adjust your order for you. Please know that our goal is to ship orders as quickly as possible. For this reason, it is possible that your order may ship before we are able to adjust it for you.
How do I cancel my order that has not yet shipped?
It is our goal to ship your order as quickly as possible, therefore it is possible that your order may ship before a cancellation request has been seen by us. Cancellation requests may be sent via our contact page, and if your order has not begun processing, we would be happy to honor your request at that time. Should your order ship before the request is honored, we are unable to process the return.
I received something other than what I ordered, what do I do?
We’re sorry to hear this! Although our fulfillment error rate is far below industry average, mistakes do sometimes happen. Please notify us via our contact page, and we’ll get it sorted out for you!
My item is damaged, what do I do?
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 24 hours of receiving your package if there is anything wrong with your item(s). We cannot replace damaged items outside of this time frame.
What if I did not receive my package and tracking shows as delivered?
We are sorry to hear this! You will need to contact the appropriate postal service (USPS or UPS) for assistance. If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. If your order was shipped via UPS, you may contact them via the Customer Service number on their website. My Precious Gem Boutique is not responsible for mail that is lost by the postal service. Thank you for your understanding.
We are happy to help! Simply send us an email via our contact page, and we will certainly do what we can to adjust your order for you. Please know that our goal is to ship orders as quickly as possible. For this reason, it is possible that your order may ship before we are able to adjust it for you.
How do I cancel my order that has not yet shipped?
It is our goal to ship your order as quickly as possible, therefore it is possible that your order may ship before a cancellation request has been seen by us. Cancellation requests may be sent via our contact page, and if your order has not begun processing, we would be happy to honor your request at that time. Should your order ship before the request is honored, we are unable to process the return.
I received something other than what I ordered, what do I do?
We’re sorry to hear this! Although our fulfillment error rate is far below industry average, mistakes do sometimes happen. Please notify us via our contact page, and we’ll get it sorted out for you!
My item is damaged, what do I do?
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 24 hours of receiving your package if there is anything wrong with your item(s). We cannot replace damaged items outside of this time frame.
What if I did not receive my package and tracking shows as delivered?
We are sorry to hear this! You will need to contact the appropriate postal service (USPS or UPS) for assistance. If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. If your order was shipped via UPS, you may contact them via the Customer Service number on their website. My Precious Gem Boutique is not responsible for mail that is lost by the postal service. Thank you for your understanding.
contact:
Do you have a phone number?
The best way to get in touch with us is through our contact page, as all emails are typically responded to within one business day. Thank you for your understanding.
I sent a message via the contact page, why haven’t I received a reply yet?
There are typically two reasons we’ve found that customers may not receive our reply. The most common reason is that our email has been automatically filtered to a junk/spam mail folder due to mail settings and filters set up on the email account. Please always be sure to check your junk/spam folder, in addition to your inbox. The other reason we typically find is that there was a typo in the email address when the contact form was filled out, and our reply was sent back to us as undeliverable. If you are still unable to locate an email reply from us within 2 business days, we ask that you please submit your inquiry again via our contact page.
The best way to get in touch with us is through our contact page, as all emails are typically responded to within one business day. Thank you for your understanding.
I sent a message via the contact page, why haven’t I received a reply yet?
There are typically two reasons we’ve found that customers may not receive our reply. The most common reason is that our email has been automatically filtered to a junk/spam mail folder due to mail settings and filters set up on the email account. Please always be sure to check your junk/spam folder, in addition to your inbox. The other reason we typically find is that there was a typo in the email address when the contact form was filled out, and our reply was sent back to us as undeliverable. If you are still unable to locate an email reply from us within 2 business days, we ask that you please submit your inquiry again via our contact page.
brand ambassador program:
How do I become a brand ambassador for My Precious Gem Boutique?
We are always looking for mommy's and little's to represent our small but passionate mommy and me boutique. To be considered simply visit our "Brand Ambassador Program" page on our website, fill out the form, and submit it to us right away. If you're a match, we'll contact you as soon as possible. Your support means the world to us, and we cannot wait to meet you!
We are always looking for mommy's and little's to represent our small but passionate mommy and me boutique. To be considered simply visit our "Brand Ambassador Program" page on our website, fill out the form, and submit it to us right away. If you're a match, we'll contact you as soon as possible. Your support means the world to us, and we cannot wait to meet you!